Leader

Core Generalist#

Discuss the Australian health care system, including:

Describe basic management principles, including:

the difference between governance and management
the role and responsibilities of a Board, role and responsibilities of a chairperson, understand what is meant by "terms of reference" and how they are developed and applied to committees, committee protocol and meeting protocol
roles and responsibilities of management and leadership such as basic principles of quality management, leadership theory, team development and delegation

Illustrate a basic understanding of practice organisation, including:

where to seek information on setting up or purchasing a practice
important elements of health facility infrastructure design
the practical, financial, administrative and legal implications of the range of practice and employment models including traditional solo or group practice, partnerships, associateships, employee, contractor, locum, blended private and public, corporations, government/public health positions and education/academic positions
how to access relief staff/locums

Discuss basic operational management, including:

how to establish procedures for line of responsibility, communications, patient flow and scheduling, front desk duties, phone calls, handling of referrals, reports, letters, screening, recall systems, infection control, complaints and equipment maintenance
safe management of medical records such as storage and filing, indexing and coding, confidentiality, security, incorporating clinical results/reports/correspondence, risk management in backup (onsite and offsite) and restoration of data
understand practice accreditation standards and strategies to maintain compliance
building continuous quality improvement strategies into health care services

Describe basic human resource management, including:

staff management principles
policies and procedures for staff such as recruitment, appraisal/productivity assessment, staff development/training, contracts/remuneration, disciplinary guidelines and performance management of staff and holiday/sickness/sabbatical/professional development leave entitlements
resources available through professional organisations on operation management topics and the ability to access such information as the need arises
the relevant levels of bureaucracy both within and external to the organisation
statutory and regulatory requirements relating to staff including, OH&S Legislation, Trade Practices Act, Equal Opportunity Legislation, Privacy Act, Health Practitioners Act, Workers Compensation, Workplace Relations Act, Superannuation, taxation and Public Liability

Describe where to access basic financial management, including:

how to develop a basic business plan
interpret basic financial statements including profit and loss and balance sheet and to be able to understand the basis of depreciation and depreciation schedules
effectively manage practitioner investment in the practice and returns on investment
the types of finance available to the organisation
day-to-day cash flow management
patient fees and fee collection processes including debt collection
service companies to control finance as necessary
insurances, key person, income protection, business and premises, public liability, indemnity
point of sale and accounting software and services eg tyro, xero, pracsoft
contracts eg suppliers, medical services, leases, utilities, software

Discuss patient service principles, including:

methods of continuous quality improvement applied within the organisation or practice including clinical/management audit, performance appraisal benchmarked against local and national standards, practice accreditation or hospital ACHS accreditation, evaluate objectives of accreditation requirements and follow through accreditation processes deemed appropriate to the location
opportunities to improve patient satisfaction
basic marketing concepts

Describe professional systems, including:

the roles and responsibilities of relevant local, state and national professional and medico-political organisations including, accreditation
organisations, the Colleges and associations, PHNs, Rural Workforce Agencies, RDA, AMA and Medical Indemnity Insurers
the role and function of academic, financial, and legal advisers including, management consultants, accountants, solicitors, financial planning consultants

Work effectively within healthcare systems:

deal effectively with patient feedback and complaints
implement policies and procedures
interpret and use the Medicare Benefits and Pharmaceutical benefits schedule
interpret and use other fees schedules including those published by the AMA, Worker’s compensation, Transport/Road Traffic Accident, insurance companies and corporations according to Federal, State and Territory expectations
identify and use structures and financial rewards/incentive programs available to the practitioner and or practice
meet financial, reporting and legal requirements for superannuation, income taxation, GST, worker’s compensation, staff remuneration and insurance matters
manage own time effectively in line with organisation policies whilst achieving work-life balance
assess when it is safe and relevant to delegate
maintain systems to ensure that emergency equipment is working and that drugs are current

Demonstrate leadership, including:

contribute to leadership in a hospital team
provide inter-professional team leadership in emergency care
facilitate change in health care to enhance services and outcomes
contribute to the development of institutional policy and procedure
demonstrate organisational and professional meeting skills
contribute to planning, maintaining and developing local healthcare services, and interpret the difference between governance and management issues

Actively contribute to quality improvement, including:

contribute to a culture that promotes patient safety
undertake clinical audit and quality improvement activities including accreditation activities and show how to respond constructively to the outcomes
analyse near misses and adverse events to improve systems of care
participate in institutional quality and safety improvement and risk management activities
contribute to providing a safe working environment for all staff through the practice of injury prevention and observance of Occupational Health and Safety rules and regulations
participate and describe the principles of disaster planning and implementation of disaster plans, and post-incident analysis and debriefing

Implement efficiency and effectiveness measures, including:

apply evidence and management processes to achieve cost-appropriate care
use a considered and rational approach to the use of resources including disposable items, limited/expensive resources and human resource

Accountability

Integrity

Agency